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SUPPORT
We would like to inform you that we have implemented a new ticketing system in our customer support department! This will ensure a timely response acknowledging your issues.
We truly appreciate your patience during our soft-launch and want to make sure your support issues are resolved quickly.
Keep in mind when you send an email to support@LocalAdLink.com or support@LocalAdLink.net, we will respond to you within five (5) business day (LocalAdLink Support Office Hours are 7:00AM-7:00PM Monday Through Friday).
If your issue or discrepancy involves escalation to another department (Accounting, Marketing, etc), it may take up to one (1) week to have a final resolution. Should your request require escalation, you will be notified and updated on the status of your ticket.
Some examples of Issues that need to be escalated include (but are not limited to):
1. Those who do not have their brand builder drop down menus or 1 year free premium Ads from Christmas & New Years Eve Promotions. These must be manually added in by our Technical Team.
2. Functionality issues; i.e. Map issues on Localadlink.com
3. Requests to delete an Ad
4. Discrepancies with commissions due and point volumes.
If your ticket requires more information, please be sure to reply to the Account Manager?s response (which has your ticket number in the subject line) to keep issues isolated to the same ticket. However, please make sure not to send in duplicate tickets, as our ticketing system is sure to track each support ticket submitted.
Also, please look at the FAQ?s in your LocalAdLink.net and/or LocalAdLink.com Back Offices, as many of your questions can be answered there. Once again, we thank you for your patience during our pre-launch! We are working around the clock to make sure our processes are in place prior to our Official Launch.
Thank you!
LocalAdLink Support Team
We truly appreciate your patience during our soft-launch and want to make sure your support issues are resolved quickly.
Keep in mind when you send an email to support@LocalAdLink.com or support@LocalAdLink.net, we will respond to you within five (5) business day (LocalAdLink Support Office Hours are 7:00AM-7:00PM Monday Through Friday).
If your issue or discrepancy involves escalation to another department (Accounting, Marketing, etc), it may take up to one (1) week to have a final resolution. Should your request require escalation, you will be notified and updated on the status of your ticket.
Some examples of Issues that need to be escalated include (but are not limited to):
1. Those who do not have their brand builder drop down menus or 1 year free premium Ads from Christmas & New Years Eve Promotions. These must be manually added in by our Technical Team.
2. Functionality issues; i.e. Map issues on Localadlink.com
3. Requests to delete an Ad
4. Discrepancies with commissions due and point volumes.
If your ticket requires more information, please be sure to reply to the Account Manager?s response (which has your ticket number in the subject line) to keep issues isolated to the same ticket. However, please make sure not to send in duplicate tickets, as our ticketing system is sure to track each support ticket submitted.
Also, please look at the FAQ?s in your LocalAdLink.net and/or LocalAdLink.com Back Offices, as many of your questions can be answered there. Once again, we thank you for your patience during our pre-launch! We are working around the clock to make sure our processes are in place prior to our Official Launch.
Thank you!
LocalAdLink Support Team
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